Nectar

Delete Your Account

Last updated: 20 August 2026

You can delete your Nectar account and its data at any time, without asking us first and without giving a reason. There are two ways to do it.

1. In the app — immediate

Open Nectar and go to Settings → Account → Delete account, then confirm. The deletion is permanent and takes effect straight away.

2. By email — within 30 days

If you have uninstalled the app or cannot sign in, email nectarappsupport@gmail.com from the address your account is registered to, and ask us to delete it. We may need to confirm you are the account holder before we act. We complete the deletion within 30 days and never charge for it.

What gets deleted

Your account and login credentials
Your email address, display name and avatar
Your health and dietary profile — allergies, restrictions, symptoms, wellness goals, avoided ingredients
Your scan history
Your saved products and pantry
Your app settings and preferences

What is kept, and for how long

Product reports you submitted are kept after deletion in a form that is no longer linked to you, because the correction to the product data stays useful to everyone else.
Backups are purged on their own rotation, within 30 days of the deletion.
Support emails you sent us are retained for up to 24 months, then deleted.
Anything we are required by law to retain, for as long as the law requires it.

Deleting the app is not the same as deleting your account

Removing Nectar from your phone erases what was stored locally on that device, but leaves your account intact on our servers. Use one of the two methods above to delete the account itself.

Questions

Email nectarappsupport@gmail.com. Full detail on retention is in section 7 and section 9 of the Privacy Policy.